At Viajes Samser, we are committed to protecting your privacy and ensuring the security of your personal data in compliance with the applicable Personal Data Protection Laws and the General Data Protection Regulation (GDPR), as applicable.
All information we collect will be treated confidentially and used exclusively for the following purposes:
Managing bookings, payments, and contracted services.
Providing information related to itineraries, promotions, services, or products of interest.
Complying with applicable legal and regulatory requirements.
Collection and Use of Data
The personal information provided will be stored in secure databases and will not be shared with third parties, except when strictly necessary for:
Managing services with airlines, hotels, and other tourism providers.
Fulfilling legal obligations.
By using our services or registering on our website, you agree to the terms of this data processing policy.
Exercising Your Rights
In compliance with applicable legislation, you have the right to access, update, rectify, or request the deletion of your personal data at any time. To exercise these rights or submit inquiries regarding the processing of your data, please contact us via:
Email: info@viajessamser.com
Phone: +1 (301)-363-4444
Data Security
At Viajes Samser, we implement technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or loss.
Policy Updates
We reserve the right to update this policy in response to legal changes or improvements in our internal processes. Updates will be promptly communicated on this website.
Thank you for trusting Viajes Samser.
At Viajes Samser and Tours, we are committed to protecting our customers’ and users’ privacy and personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data.
1. Information We Collect
We may collect the following types of information when you use our services or interact with us:
Personal Information: Name, email address, phone number, mailing address, and payment details.
Travel Details: Travel preferences, destination, flight dates, and passenger information.
Technical Data: IP address, browser type, and device information collected automatically through cookies and other tracking technologies.
2. How We Use Your Information
The information we collect is used to:
Process and manage travel bookings and related services.
Respond to inquiries and provide customer support.
Improve our services and personalize your experience.
Send updates, promotional offers, or notifications (with your consent).
Comply with legal and regulatory requirements.
3. Sharing Your Information
We will not share your personal information with third parties unless:
It is necessary to fulfill your booking (e.g., sharing details with airlines or travel partners).
Required by law, court order, or governmental regulation.
You provide explicit consent.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no system can guarantee absolute security, and we encourage you to take precautions when sharing sensitive information online. Consent for receiving SMS messages or phone numbers collected for SMS purposes will NOT be shared with third parties or affiliates for marketing purposes.
5. Your Rights
You have the right to:
Access your personal information.
Correct any inaccurate or incomplete information.
Request deletion of your data, subject to legal obligations.
Withdraw consent for processing your data at any time.
To exercise these rights, contact us at info@viajessamser.com.
6. Retention of Data
We will retain your personal information for as long as necessary to provide our services, comply with legal obligations, or resolve disputes.
7. Cookies
Our website may use cookies to enhance your browsing experience. You can manage your cookie preferences through your browser settings.
8. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy as needed to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we encourage you to review it periodically
1- SMS Consent Communication:
The information (phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Viajes Samser and Tours, you may receive messages related to your ticket check-in and new service offers, such as:
Example:
"Hello, this is a reminder to check in for your upcoming trip from Washington to El Salvador."
Reply STOP to unsubscribe from SMS messages at any time.
3- Message Frequency:
The frequency of messages may vary depending on the type of communication.
Example:
"Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status."
4- Potential SMS Message Charges:
Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These charges may vary if the message is sent domestically or internationally.
5- Opt-In Methods:
You can opt in to receive SMS messages from Viajes Samser and Tours in the following ways:
6- Opt-Out Method:
You can stop receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Alternatively, you can get assistance directly from us at (info@viajessamser.com).
Additional Options:
If you do not wish to receive SMS messages, you may opt out by not checking the SMS consent box on our forms.
8- Standard Messaging Disclosures:
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